Reference

Legal terms for your account journey

raja100 Legal sets out how account access, identity checks, wallet records and policy requests work in one place.

Account termsData requestsWallet recordsLocal-law access
raja100 Legal terms for your account journey
CONTACT ROUTES

Get help with a Legal request

A clear contact path matters when an account or wallet record needs correction. From your account support route, tell us whether your question concerns access, a DANA or QRIS reference, an identity check or a policy request. Include the account identifier and relevant receipt details where available; we use those details to locate the right record without asking you to repeat the entire case.

Team online

Account access

If a Legal question prevents account access, use the support route shown with your account details. We can check the status of an identity step and explain which account action is available where local law permits.

Wallet record

For DANA, OVO, GoPay or QRIS questions, attach the payment reference or receipt shown in your wallet history. We use that reference to separate a pending record from a policy or account-status question.

Policy request

To ask for a data correction, access copy or account closure, state the request clearly through our support path. We confirm the account details needed to process it and explain any local-law restriction before action.

DATA HANDLING

How raja100 manages Legal details

Our policy process is designed around traceable account actions rather than vague assurances. We separate identity details, payment references and support correspondence, then use the minimum record needed to answer a Legal…

Data handling

We use account details to establish access, match wallet references and respond to your request. A DANA, OVO, GoPay or QRIS reference may be checked against the account record when you ask about a payment-related Legal matter.

Cookie choices

Cookies may support the account session and remember choices made on the Legal page. You can review available browser controls before continuing, while disabling some cookies may affect the way policy pages or account steps appear.

Account security

Keep your sign-in details private and complete phone verification through the account path before access is granted. If a sign-in detail looks unfamiliar, contact support with the affected account reference so we can examine the access record.

Record retention

We retain account, payment and support records for the period needed to manage the account relationship, resolve disputes and meet applicable obligations. A closure request does not automatically remove every record required for these purposes.

Who handles requests

Our account support team receives questions about policy wording, identity checks, wallet references and data changes. Give us one clear request at a time, with the account identifier, so the response can address the correct record.

Changing your details

If your phone number or account detail needs correction, request the change through the account support path. We may ask for a verification step before editing the record, helping prevent an unapproved change to your account.

Legal answers before account opening

These Legal answers cover the questions we expect before you create an account or ask us to change an existing record. They explain local access, payment references, data requests and account closure in practical terms, so you know which details to prepare and where the next request should begin.

The Legal page covers account creation, phone verification, identity checks, wallet references, data handling, cookies, retention, corrections and closure requests. It also explains that access depends on local law, with the applicable wording shown before you continue through the account path.

Yes, the Legal content can be read from a mobile browser or desktop browser in Indonesia. Whether account access is available depends on local law. Check the displayed terms for your location before entering account details or using a wallet route.

DANA and QRIS references are kept with the related account transaction record so we can identify a status or receipt question. If you request a correction, provide the reference shown in your wallet history and the account identifier used at the time.

Yes. The Legal wording covers OVO, GoPay, bank transfer and virtual account references as account records, not as separate identity profiles. A payment question should include the relevant receipt or reference so our support team can locate the correct entry.

Use the account support path and state whether you want an access copy or a correction. Include your account identifier and the detail concerned. We may request phone verification before releasing or changing information linked to the account.

You can submit an account closure request through the policy contact path. We first confirm the account details and explain any records that must remain for dispute handling or applicable obligations. Closure processing does not erase required transaction history immediately.

Read the revised wording and its effective date on the relevant policy page before continuing account use. If a change affects your access, data or wallet records, contact support with the specific clause so we can address that Legal question directly.